Case Studies — 19 Nov 2021

Pegasus Airlines Uses Regula Solution to enhance the travel experience while ensuring safety and security

Pegasus Airline and Regula are working together to make the stress of airline travel a thing of the past, by reducing check-in and boarding times and in order to increase customer satisfaction.  Instead of costly delays caused by manual data entry mistakes or time-consuming travel document checks, Pegasus and Regula are making the travel experience faster and more secure. And the timing couldn’t be better: in the next two decades, the International Air Transport Association (IATA) is anticipating air travel will double, to 8.2 billion passengers. 


At the forefront of solving these problems is Pegasus Airlines, a forward-thinking Turkish company, committed to innovation and determined to revolutionize the travel process.  Their goal is to expedite check-in and boarding by making personal data entry intuitive, fast, secure, and accurate.

To achieve this, Pegasus Airlines enlisted Regula Forensics, the global leader in identity verification.  With their cutting-edge Document Reader SDK, Regula was able to deliver a solution that strikes the right balance between the highest level of security and efficiency.  The Document Reader SDK is powered by an OCR engine which gives rapid and accurate identity document verification from any device.  With the anticipated growth of travelers, it is imperative to recognize swiftly and accurately the global ID document that employs different languages, formats, and types.  The Document Reader SDK performs these tasks in seconds. Solution accumulates ID document template database(>10 000) from 248 countries, in 138 languages, making it the largest database of its kind on the market.  Regula maintains an in-house development team and does not subcontract any of its activities.

The Regula Document Reader SDK was successfully embedded into the Pegasus Airlines mobile application and adjusted to the existing UX/UI, offering seamless plug & play integration while guaranteeing the security of personal data and full GDPR compliance. The solution is fully capable of providing real-time, fully on-device processing in the offline mode.


With the help of Regula’s Solution, Pegasus Airlines has transformed the check-in process.

The optimized check-in became as simple as that, 3 easy steps: opening an application, choosing the flight, scanning an ID – and passenger is registered.

The simplified check-in has been well received by Pegasus passengers. They have proved to be enthusiastic adopters of mobile booking and check-in and have greatly appreciated an intuitive, streamlined travel experience. 


It is clear that in the long term, airports envision biometric technology that will create an autonomous journey, enabling passengers to complete their journeys without having to produce their passports or boarding cards.  We don’t know how soon this will happen but what we do know is that Pegasus Airlines and Regula are taking very real steps to lead the way.

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